Customer Service Team

Please use the contact form on this page or email us directly to

Our customer service team will endeavour to reply to your emails by end of the next working day, Monday - Friday 9am-4pm.

If your query is urgent please call us on 0116 4825655 (Mon-Fri 10.00-3.30) 

If you have a question you can also check our FAQs page as the answer might be on there.

Contact us

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Contact the team

We are a very small team! To help your email get read and not missed please clearly write what your email is about in the subject line.

Press enquiries: If you would like to contact us regarding any press, please email with 'Press enquiry' in the subject line.

Charity enquiries: If you're a charity wishing to partner up with us, please email

Returns/exchanges address

We offer a full refund or exchange within 14 days of your purchase. Please send the goods back unworn with the tags still on in the original packaging. 

Returns are free and easy. Simply use the Post Office returns label provided and drop the parcel with your local Post Office they will scan the code and give you a receipt. 

We’ll email as soon as your exchange has been made or the return has been processed.

Address For Returns Is (please use the Post Office prepaid returns label provided).

Don’t panic (London) ltd returns department
31 bath lane,