Please contact our Customer ServiceTeam via email, stating your order number (if you have already placed an order) and your name: and they’ll aim to help firstname.lastname@example.org within 12 hours Monday - Friday. We do not offer customer service on the weekend because we’re a small business and this is time off to spend with our families, but we’ll get back to your question on Monday.
Press enquiries: If you would like to contact us regarding any press, please email email@example.com with 'Press enquiry' in the subject line.
Charity enquiries: If you're a charity wishing to partner up with us, please email firstname.lastname@example.org
Order amendments or cancellations
If you wish to cancel or amend an order, please contact our Customer Service Team, including your order number:email@example.com Please do this as soon as possible so that we have the best chance of catching your order before it is shipped. We can’t guarantee that it will be possible to cancel/amend all orders in time, in which case, please see the Returns FAQs.
Don’t panic (London) ltd returns department,
31 bath lane,
We offer a 14 day returns policy for unworn items returned in good condition.
Please send your item(s) to our returns address, filling in as much information as possible to tell us clearly that you would like a refund. You don’t have to get in touch with us first, just give us as much information as possible so that we can swiftly refund your item without needing to contact you and slow the process down. If you no longer have the dispatch note, please include a note of your: name, order number, and that you would like a refund.
Please send your item(s) to our returns address, filling in as much information as possible to tell us clearly which item(s) and size(s) you would like to have as an exchange. We will then swiftly exchange for any other item(s) (stock permitting). You don’t have to get in touch with us first, just give us as much information as possible so that we can swiftly exchange your item without needing to contact you and slow the process down.
Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 14 days. Please bear with us during Christmas and other busy periods, as it may take slightly longer.
Your refund will usually be processed within 14 days of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer or PayPal’s terms for further information.
From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item then please email our Customer services Team, including your order number: firstname.lastname@example.org
If you have received a faulty item we’re really sorry! It doesn’t usually happen, promise… Please contact our Customer Service Team, before sending it back to us, including your order number, and they will advise you on how to proceed email@example.com
If you are returning item(s) from outside the EU please make sure that you include “Returns Department” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs